Zohar N Zarii – Customer Care With Clarity
We at Zohar N Zarii take great pride in the quality and craftsmanship of our products. However, if you’re not completely satisfied with your purchase, we’re here to help — under the guidelines below.
1. Eligibility for Return or Refund
To be eligible for a return, refund, or replacement:
✅ You must record a complete package opening video from the moment the parcel is received, showing:
- The sealed package
- Unpacking process
- The product as received
- Any damage, defect, or mismatch clearly visible
✅ The request must be made within 2 days of receiving the order.
⏳ Requests made after 2 days from the delivery date will not be eligible for return or refund under any circumstances.
2. Valid Reasons for Refund/Return
Refunds or returns will be considered for the following reasons with valid package opening video:
- Received a damaged item
- Received an item with manufacturing defect only.
Please Note:
- Items must be unused, unwashed, and in original condition with tags and packaging intact.
- Items purchased on sale or clearance are not eligible for refund unless damaged upon arrival (with video proof).
3. How to Request a Refund or Return
To initiate a refund/return:
- Email us at info@zoharnzarii.com within 2 days of delivery.
- Include the following in your email:
- Order ID
- Reason for return/refund
- The package opening video as described above
- Images (if applicable) of the issue for clarity
Our team will review your request and respond within 2–3 business days.
4. Refund Process
Once your request is approved:
- Refunds will be issued to your original method of payment or as store credit (as applicable).
- Refund processing may take 5–7 business days depending on your payment provider.
5. Non-Returnable Items
Please note that the following items are non-returnable and non-refundable:
- Items returned without the package opening video
- Items returned after 2 days of delivery
- Products that are used, damaged (after delivery), or altered
6. Exchange Policy
We currently do not offer direct exchanges. If you wish to get a different size or style, please initiate a return (as per above policy), and place a new order.
Need Help?
For any questions or support, feel free to reach out to our team:
📧 Email: info@zoharnzarii.com
📞 WhatsApp: 8123125978
Zohar N Zarii reserves the right to modify this policy at any time. We recommend reviewing this page before each purchase.
Thank you for shopping with us and trusting Zohar N Zarii.
